Frequently asked Questions
A safari is a once in a lifetime journey and planning it is part of the process. We are here for you all the way. We will make sure that the preparation of your adventure is as smooth, pleasurable and stress-free as possible.
Feel free to ask any question by email or phone. We will reply within 24 hours. We have summarised some of the most common questions.
What do you include in your tours?
All our safaris include excellent Toyota LandCruisers adapted for the best safari experience with pop-up roof with unlimited mileage, all national parks entrances, camping fees and permits, unlimited water during the safaris, donations to the local communities and accommodation as agreed on itinerary (on full board or all inclusive basis).
What about the exclusions?
We do not include the country visas, and items of personal interest like souvenirs or extra services/tours not agreed beforehand. Tips are not included (the industry recommends a guideline of $10 USD per person per day). Also, if after you book your tour, the government decides to apply increases in park fees, camping fees, concession fees or others, these shall be added to your contract as well.
Do you have a cancellation Policy?
Yes, please read under section Terms and conditions
What payment methods do you accept?
For the down payment, we accept payments via wire transfer. On some occasions payments are also possible with credit card via Pesapal although there is a fee for this service. For the final payment, you can use the same method
What payment methods do you accept?
For the down payment, we accept payments via wire transfer. On some occasions payments are also possible with credit card via Pesapal although there is a fee for this service. For the final payment, you can use the same method or pay us in cash or credit card when you arrive.
Where should I fly to?
If you do an overland safari, they start from Arusha, so you can use either the domestic Arusha Airport or the international Kilimanjaro airport. If you do a fly in safari, then you can start from any point in the country.
Any visa requirements?
We used to recommend getting the visa on arrival as it used to be a very straightforward process. However, since August 2019 the process has been slower and we have started recommending getting the visa online at:
The visa costs $50 USD per person except for U.S Citizens who pay $100 USD per person. Some countries do require a referral visa in advance.
There are also countries whose nationals do not require VISA.
In any case, please do keep in mind your passport needs to have at least 6 months of validity.
What about vaccination?
It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria. If you go to Zanzibar or come (or have a transit) in an endemic yellow fever country, proof of vaccination against yellow fever may be required at the airport.
What about allergies or dietary restrictions?
This is something we take very seriously. Upon booking with us, we will need you to give a list in which you will be able to indicate any dietary preference or restriction or any specific request you might have. We will then provide that information in advance to all the hotels.
